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Training (installation & service)

We recognize that any system’s ability to perform is dependent on design, installation and maintenance, and as the supplier, it’s our responsibility to make sure the systems we supply perform. GTS staff regularly conducts in-field training with qualified installers and service providers to familiarize the technicians with all appropriate aspects of the system provided. The training occurs on an actual system, and the work is completed side-by-side. We do it this way for several reasons: 1) we believe the people being trained are hands-on type individuals, 2) we believe hands-on people will retain information better when trained in-field, as opposed to in-classroom, 3) we believe getting dirty together builds relationships that last. In addition to the initial training sessions, we perform on-going in-field training and typically try to perform an installation and/or maintenance inspection with each provider once a year to ensure the products we sell work well long-term.

On-call technical support

Murphy’s Law tells us that anything that can go wrong, will. Experience tells us this is true, and that it will happen at the worse times. GTS staff are always available to answer technical and field questions by phone. Whether it is a controls issue, system performance, installation questions or anything else that may arise, our staff makes it a priority to be available and to find an answer or solution as soon as humanly possible.

In-field trouble-shooting

We often find that on-call support isn’t always enough to solve problems, so we are also committed to providing in-field trouble-shooting as soon as scheduling allows. It’s one of the most fun and challenging aspects of our job. If you can’t find a fix, we’re here to help.

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About Us

The company was formed in 2003 as an independent distributor of the MicroSepTec product line and other related products. Over the next 10 years, we grew with our specifiers, installers and service providers in California, Arizona and Nevada. Recognizing that we were only serving a portion of our customers’ needs, the company rebranded as GTS in 2013 and expanded to provide an even broader range of systems and components to the water treatment industry read more ...

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  • +1 949.305.0651
  • +1 949.305.0651